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Policies and Ordering Info
| POLICIES
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PRIVACY
STATEMENT:
Paddle Palace respects your privacy and is committed to protect any personal information you share with us. We do not sell, rent, or give personal customer information to any other company. The only exception is the circumstance when we sent the information to our business partners who work on our behalf to full your order, for example when we drop-ship a table to you directly from the manufacturer. In this case, we will provide to our partner ony the information required to deliver the service or product, and they are prohibited from using that information for any other purpose. Other than this, we will disclose your personal information only if required to do so by law, or to protect personal or public safety.
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SPECIAL PRICING:
5% Discount for orders over $130.
Tables and Robots and select clearance items are not eligible for this discount. When ordering rubbers that have an extra charge with a Combo Special, a 5% discount is not applied to the rubber extra charge.
The 5% discount price shows on the product description page for all products eligible for this discount. If a product is not eligible, the special pricing will not be posted. In the shopping cart, when the order exceeds $130, the 5% discount shows for each item which receives the discount.
If your order is over $130 but the total of items eligible for the 5% discount is less than $130, the discount price is still applied to all the eligible items. For example, if you order a table for $799 (not eligible for 5% discount) and one paddle case for $14.95 (which is eligible), then you will receive the 5% discount on the paddle case but not the table.
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HOW
TO ORDER:
1) On-Line Orders
www.paddlepalace.com
2)
Phone Orders
Call Toll Free from USA or Canada:
1-800-547-5891
Oregon Phone Number
503-777-2266
Phone hours are Monday-Friday 8:30AM to 5:00PM and Saturday 10AM to 3PM
Pacific Time.
3)
Fax Orders
Fax your order to: 503-777-4062
4)
Mail Orders
Mail your order to:
Paddle Palace Table Tennis Co.
7637 SW 33rd Ave.
Portland, OR 97219
USA
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PAYMENT
OPTIONS:
1) Credit Card
We accept Visa, Mastercard, Discover, and American Express.
2)
Check or Money Order
You can mail an order with your check or money order payable to Paddle Palace. For your convenience, you can
order using the shopping cart, then before checking out, print the screen to mail with check or money
order.
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TAXES:
*For shipments shipped to USA, there are no charges for tax.
*For orders shipped outside of USA, the customer is solely responsible for paying any duty or tax imposed by your government. Paddle Palace does not collect from you or pay on your behalf international taxes.
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RETURN
POLICY:
* Items returned for refund or exchange must be new and unused, and in the original packaging. Returns and exchanges must be made within thirty days of purchase.
* No returns accepted for Custom-Made Paddles. When you request Paddle Palace to cut and apply rubber, the blade and rubber is not eligible for a return or exchange.
* All CD’s, DVD’s, and videos are non-returnable and non-refundable unless found to be factory defective.
* We do not accept a return or exchange for shoes or clothing which show any evidence of wear.
* If a return is necessary, send the item to: Paddle Palace, 7637 SW 33rd Ave., Portland, OR 97219, USA. On a note inside the package include your name, address, phone number and contact info, reason for the return, original invoice#, and action expected of Paddle Palace.
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SHIPPING:
Free Shipping:
We offer free shipping to USA for orders over $50. For orders under $50 there is a $5 charge.
UPS Ground is the Free Shipping method to the 48 states. Please see the UPS Ground Chart for Transit Days. UPS Ground transit time ranges from 1 to 5 business days depending on your location. For UPS 2nd-Day Air and UPS Next Day Air, we offer discounted rates. Your cost for these methods depends on your location and the weight of the package. Click on the link in your shopping basket for the shipping options and cost for your order.
Free shipping to Hawaii, Alaska, Puerto Rico, and APO address is by Priority Airmail. The cost and availability of other shipping methods depends on your location and the weight of the package. Click on the link in your shopping basket for the shipping options and cost for your order.
Fast Shipping:
Paddle Palace is well-known for how quickly we ship out packages. Most packages are shipped the same day or the following business day from when they are received.
Table Shipping:
*Table prices include curbside delivery shipping charges to the 48 contiguous United States (except JOOLA tables. For JOOLA tables, the $200 shipping charge appears in your shopping cart.) Freight charges are higher to some areas for some tables. In that case, Paddle Palace will contact you before the order is processed to receive your acceptance of any extra freight charges.
*Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Should you not be able to assist the driver in removing the table, additional services are available from the freight company for an extra charge. Freight companies will not assist in transporting tables indoors or up or down steps, and they will not help in assembling the table.
*The delivery company will contact you when the table is at their destination terminal to arrange a day with you for delivery.
*A table order cannot be cancelled after it has been shipped from the warehouse, even if the table is not yet delivered. If the customer must cancel a table order, the customer is responsible for all shipping charges to and from the warehouse, and any restocking fees charged by the manufacturer/warehouse.
*If a table arrives with visible damage, refuse delivery and contact Paddle Palace. If a table arrives with damaged packaging but the table appears to be ok, accept delivery but have the driver note the damaged packaging on the paperwork. After delivery, if you should notice the table is damaged, contact the freight company immediately, then contact Paddle Palace. Damage must be reported within one week.
Canada Shipping:
Shipping to Canada is a $6 charge by USPS First Class Airmail International for up to 4 pounds weight.
Packages over 4 pounds are sent by USPS Priority Airmail International. See chart below for weights and costs, or load items in your shopping cart and click on link for cost.
Other available shipping methods are calculated by your location and package weight.
The customer is solely responsible for any sales tax and duty imposed by the Canadian government, which is collected in Canada.
| Weight |
Cost $US |
Shipping |
| 0 - 4 pounds |
$6.00 |
First Class Airmail International |
| 4-8 pounds |
$18.00 |
Priority Airmail International |
| 8-12 pounds |
$24.00 |
Priority Airmail International |
| 12-16 pounds |
$29.00 |
Priority Airmail International |
| 16-20 pounds |
$35.00 |
Priority Airmail International |
| 20-24 pounds |
$40.00 |
Priority Airmail International |
| 24-28 pounds |
$46.00 |
Priority Airmail International |
| 28-34 |
$55.00 |
Priority Airmail International |
| 34-40 |
$65.00 |
Priority Airmail International |
| 40-45 |
$72.00 |
Priority Airmail International |
| 45-50 |
$79.00 |
Priority Airmail International |
| 50-60 |
$92.00 |
Priority Airmail International |
International Shipping:
For orders shipping outside of USA and Canada, Paddle Palace will email you with your shipping options and costs for your approval before we ship the package.
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