I have been doing business with Paddle Palace for almost 10 years. They are simply the best customer centric business on the planet. Of all the businesses that I have dealt with in my 30 plus years as an Executive, the customer service I have received at Paddle Palace is by far the best I have ever experienced in any Industry. If a tenth of businesses conducted themselves as does Paddle Palace the world of commerce would transform to a standard of excellence never before seen. Thank you Paddle Palace for taking such great care of me and all my friends who remain your loyal patrons. You guys are the best there is!

Ernest W.
Google Review, 2021

Impeccable customer service; incredibly fast shipping; an excellent company to do business with the queen bee, nonetheless, going above and beyond! Thank you Ms. Judy! I previously sent a bunch of my playing buddies to your website, and that is a testament of my conviction and confidence to this outstanding TT supplier!

Jay C.
Google Review, 2021

The online catalogue of equipment is very informative. All of the their telephone customer service team is superb. They all have been extremely helpful with product selection. The order was filled to perfection. The delivery to my home was excellent. I have ordered from Paddle Palace twice now and they were fantastic both times.

Ruth R.
Google Review, 2021

Great service and expertise. They are by far the best in the world for ALL Table Tennis supplies. Hats off to all of you at Paddle Palace!!!

James S.
Google Review, 2021

Paddle Palace is the premier go-to place for your ping pong needs (paddles, rubbers, clothes, balls, accessories). The gentleman (David) working there is super kind and very knowledgeable. He suggested the right types of shoes for my father, an avid player. He also helped to expedite my order, to ensure I would be able to get them in time for this upcoming weekend's family event. Great service, great variety of products!

Poppa N.
Google Review, 2021

Without a doubt, Paddle Palace has been the No. 1 table tennis super retailer in North America if not in the world. Fast shipping, same day handling, full range of genuine products. Customer service is superb. I have been a happy customer for more than 2 decades and looking forward to 2 decades more.

Datang TT
Google Review, 2021

Paddle Palace has the best customer service! I don’t know much about Table tennis but I wanted to get the best setup for my new garage. I called and asked all kinds of questions and David and the team were so helpful! I love my new Stiga Optimum 30 and knowing that I bought it from Paddle Palace I know that I will be taken care of if I have any issues or need parts or want to add accessories. Thanks Paddle Palace!

Jack W.
Google Review, 2021

I made two online orders in the last two months (blade, rubbers, balls, case). Really happy the selection is very deep, the website is easy to navigate and & compare products, and both my shipments arrived from cross-country within days.

Eric F.
Google Review, 2021

Hi all. The people at Paddle Palace like Dave, James, and Ryan are patient, easy to do business with, and willng to do what it takes help me make sure I get what's needed, sometimes at just the right weight. Much appreciated, G B Nelson, Redding CA.

G.B. Nelson
Google Review, 2021

Besides the fact I love everything Paddle Palace sells, it's always a pleasure to do business with them. Smooth, fast and straightforward system.

Eduardo E.
Google Review, 2021

Great customer service. Products are well described when assistance is needed. I was replacing a paddle whos items were no longer available. I was assisted finding a product that was similar to the item I needed. Will use again.

Andrew C.
Google Review, 2021

Made a mistake in ordering 2 sheets of black rubber. Got the check up call from Paddle Palace right away to confirm if I'd made a mistake. OOPs. That's attention to detail.

Fred S.
Google Review, 2021

This is about... $500.00 worth of paddles I purchased from the Paddle Palace over the last couple months... I have probably spent $800 to a grand with them. After making the MASSIVE mistake of buying nonsense gear off Amazon I had enough. I searched around and these guys had the best rep. They are always fast, polite and have answered about a thousand consecutive questions from me... 4 of my friends who play all started ordering from them as well and we probably won't go anywhere else.

Tony G.
Google Review, 2021

Paddle Palace has got to be the best place for reviews and information when choosing the right blades and rubbers. This will be my third paddle within 2 months... I caught the table tennis bug after playing 30-something years of tennis. Thanks Paddle Palace for making my journey back easy.

Archie M.
Google Review, 2021

David assisted me with selecting a paddle and he was right on! My order arrived promptly and I HIGHLY RECOMMEND these guys. Great service and products. Thank you!

John S.
Google Review, 2021

I was very impress with the service rendered by Dave. I wanted a ball catching net for Y&T robot. At the time of my call Dave couldn't find one. He said he could get one through his connections. I had my doubts!!!
True to his word, the following day he called stating he had one. It was a most pleasant surprise as this is a very early robot model and I had been trying for a long time to find one. To add to this fantastic find, it was very reasonably price. I cannot thank Dave enough for his diligent work in sourcing the net and service provided.
A credit to Paddle Palace having staff as knowledgeable and thoughtful to clients as he does.

Steve Y.
Google Review, 2021

Awesome service and super fast! I recently placed an online order and somehow missed to mention for assembly. After I reached out, James from Paddle Place responded very fast and shipped me the assembled paddle even before my return of unassembled one reached to them. Thanks for the wonderful service!

Satish J.
Google Review, 2021

The go-to for any and all table tennis needs. Folks in customer service are (1) highly effective in addressing your needs and (2) genuinely friendly and pleasant to deal with.

Gus W.
Google Review, 2021

After calling Paddle Palace Monday morning August 3rd and telling him I wanted to send him my old paddle for them to put the new rubber on, I sent my paddle to Paddle Palace that afternoon, regular mail with the US Post Office. I wasn't even sure they would let me send them my paddle due to covid-19. I received an email Wednesday August 5th saying that the paddle was finished and being mailed back which I received on Friday. Only 5 days from shipping to receiving. Great job I appreciate it!

Tom G.
Google Review, 2020

I bought two rubbers in this store and sent my blade to Paddle Palace asking to apply my new rubbers on my paddle. They did it and sent it back in the same day. I didn't pay anything for this effort. I was impressed. Definitely will buy again in the Paddle Palace.

Marina Z.
Google Review, 2020

I purchased a professional paddle from Paddle Palace, after playing two sessions with the paddle the black rubber begin to peel off. I contacted Paddle Palace and they said to mail it back to them and they will take care of it. They removed the black rubber off my paddle and replace it with a new one. Great job thank you.

Richard H.
Google Review, 2020

Great company to deal with! Amazing customer service, always ready to answer any product question. Great sale prices on discounted items! I've ordered paddles, rubber and other accessories many times and always received exactly what was ordered.

Alex G.
Google Review, 2020

I have been buying from Paddle Palace for over 30 years. They are an excellent merchant, with impeccable customer service. Highly recommended!

Chung L.
Google Review, 2020

I recently bought four custom paddle combinations a pack of ping Pong balls and a bunch of cleaners and sponges for my rubbers along with several cases. When I was thinking of buying all this merch I didn't even concider any other place thats how much I like paddle palace. I do plan on buying more combos soon enough for family and friends as well. I recommend these guys to everyone out there.

Qazi F.
Google Review, 2020

I love to order more in future also on Paddle Palace because it is imparting full knowledge of the TT accessories and applying quality standards, quick delivery and ultimate satisfactory results.

Ramesh S.
Google Review, 2020

Had one of the best customer experience with Paddle Palace. I had ordered an Offensive Classic Combo Special but mistakenly ordered as Pen Hold instead of Shakehand and only found out when I received the package. I called Paddle Palace customer care and they send me a new Shakehand with same configuration with no extra cost. I would absolutely suggest anyone to do business with these folks, truly professional.

Rajendra D.
Google Review, 2020

I have been a customer since the early ‘90’s....
Obviously, I keep returning because you have the products I need; additionally I really enjoy talking to the sales staff. They are extremely knowledgeable about our sport and are always warm and helpful. Your staff is one of your strongest assets. Providing them with a high quality inventory, makes Paddle Palace my 1st call when I need equipment!!! Keep It up!

Regards, Shep

H. Sheppard
Google Review, 2019

The Paddle Palace is your one-stop shop for anything Ping Pong related. Beware though, because if you have only a mild interest in the game, once you visit the web site, you'll become hooked! The equipment, accessories, clothing, etc. are enough to turn the casual player into a passionate fan. The products are great and the service is better! I've purchased paddles, balls, rubber, shoes, cleaner, cases and always been satisfied. I did have to return one item, but it was due to my personal taste; nothing to do with the product, and it was received back without incident. In short, I have never had a disappointing experience and I trust neither will you!

M. Fong
Google Review, 2019

The service is outstanding! People who work in Paddle Palace are really going out of the way to accommodate the customer! Highly recommend to anyone who plays table tennis: prices are competitive and customer service is above and beyond!

Eugene V.
Google Review, 2019

★★★★★

There was a mix up and I received the wrong equipment for Christmas. The reason that this is 5 stars is because the speed at which the situation was handled and how, was phenomenal. Thank you for the great customer service. Buying from you guys for the past 2 years and will continue.

Brian T.
Google Review, 2019

I love doing business with PP. Their prices are low and their shipping is fast. When I was serving in the Air Force in the desert in 2003, after I asked them for some table tennis equipment, they sent us a nice care package of blades and balls. Thanks for supporting the troops!

Dale G.
Google Review, 2019

Paddle Palace has always exceeded my expectations in customer service. I have not been let down with their product delivery as well. I receive my items in expected brand new condition and in expected timing. There is a good community on paddle palace with detailed, trusted, and very helpful reviews.

The descriptions Paddle Palace provides for their products as well are very specific, clear, descriptive, and extremely helpful. I get so much that I need from Paddle Palace to make important decisions in my efforts to improve as a developing competitive player. I appreciate their services and solid guidance in the wonderful world of table tennis. It is a must website to use, browse, learn from, and shop at for any player at any level.

Osazuwa O.
Google Review, 2018

I'll start by saying WOW. High quality tables, high quality competition. Everyone was competitive and put up great competition in fun matches. Store next door has some price high quality paddles and boy are they worth it. I bought a $130 paddle and never looking back. I bought some cheaper $40 paddles with "better" stats but my $130 was faster, better grip and better control. I have not tried the coaching in Paddle Palace Club, but it is definitely something I'm considering

Michal Z.
Google Review, 2018

I am just getting back into the game and wanted tell you that James has already made a difference in my mid-life ascent into a respectable racket-wielder. I have an unusual style and James listened. Your competition didn't pay any attention and made a recommendation that exemplified their total lack of consideration and concern. Clearly, I wasn't worth their time. James took the time to understand what I wanted to accomplish and then shared his expertise with an excellent recommendation. You've made me a lifelong customer. Thank you, James and thank you Paddle Palace!

Brian
St. Louis, MO
Sept. 2017

I wanted to take some time out today to thank Paddle Palace for working with me on my new set up. The customer service I received is exactly why I spend my money with you guys and why I always recommend Paddle Palace to anyone at my club when they ask me about putting together their first setup. So thank you very much, my new set up is exactly what I was looking for and I have the control now that I was lacking before.

TJ
Levant, ME
Oct. 2016

Hi, you are one of the only online stores for table tennis that did not give me any hassle on my orders. Other online stores either tell me: we cannot ship or sorry stock is not available. Thank you so much. I will keep coming back for more orders soon.

Romel
Kidapawan City, Philippines
Sept. 2016

Thank you... Thank you for the expert job applying my rubber sheets. This paddle is totally awesome. It arrived in record time this morning and I was out in the garage practicing with the robot. You guys are awesome!

Jonathan
Christiana, TN
Jan. 2016

Thank you, thank you, thank you, thank you thank you!!!!

I just received my replacement paddle just in time for my flight back to London. You saved me and made my month. This has been a spectacular experience and you now have a Paddle Palace customer for life! This was my first custom paddle and I know I will be using Paddle Palace for all my table tennis needs from now on.

Mark
Stevenson Ranch, CA
Jan. 2014

I recently got back into table tennis after a long layoff. When I called prior to placing my last order, your rep took the time to understand my style and recommended a blade/rubber combination that would work for me. He also helped me select some other products by explaining in detail the pros and cons of each. I then told him I preferred to place my order on line and hung up. When my order arrived about a week later, there was a personal note inside from Tom Roeser wishing me luck with the paddle and referencing points we discussed during my phone call. It is that attention to detail, customers needs, and service that will keep me coming back to Paddle Palace for all of my table tennis needs in the future. In fact, the next order will be placed on line later today.

Kevin
Chesterfield, MO
Nov. 2013

I want you to know how much I appreciate Paddle Palace. Your store, web site and staff are all "class acts," and I just wanted to tell you so. You've always been there for me, even when an opinion is all I needed. I've gotten so much joy using the equipment you sell. Your products work. They last a long time. I have yet to see a blade or sheet of rubber that had to be returned.

...Paddle Palace's staff members are without equal in the Table Tennis world. When I call Paddle Palace with a question, I know the answer will be informed and reliable. Paddle Palace is the only place I turn to when I need Table Tennis support.

Thank You All

Steven
San Jose, CA
Aug. 2013

I just wanted to write you to let you know how pleased I am with my recent orders. I have placed two orders with your company so far, and both times I have been very pleased with the amount of time it has taken to recieve my order, and the extra lengths taken in order to satisfy my extra requests for sending the spare rubber and packaging with both orders. I'm currently deployed in Afghanistan, and on both orders I have recieved them within 10 business days. I know that you do not necessarily have the hands on of the shipping once it reaches the APO, but I am grateful nonetheless. Especially for the timeliness in which the order is processed, and then shipped. Thank you very much for all that you do. You definitely have my business for a long time to come, and I suggest you to all that I can.

Joseph
Hopkinsville, KY (APO)
Nov. 2012

Hi, About a week ago, Judy called me with a question about a Web order that had raised a red flag. That was my first indication that someone had somehow obtained my credit card number and personal information and was using it to order merchandise.

Thanks to your vigilance and quick action - and your willingness to go to some lengths to track me down and let me know - I was able to cancel the credit card immediately. At that point, there was only a single charge that will have to be dealt with; had this gone on without my becoming aware of it, undoubtedly there would have been many more problems to unravel and additional costs to all parties concerned.

I just wanted to make you aware how grateful I am for the time that you obviously invest in scrutinizing orders to recognize potential fraud. I'm sure that many companies would have just let this go through (as did another table tennis company, as a matter of fact). You've made all of us just a little more secure.

Jon
Wheaton, IL
Mar. 2012

Hi, my name is Heriberto from Puerto Rico and i am extremely satisfied with the level of customer service and shipping speed this company has. I had a few questions like everyone have so i sent an email, it was not long after i got a reply (less than 24hr) ... James was very professional and immediately answer all my question right away (thanks James) 3 days later i placed my order and it was a bit late so the order couldn't be shipped that day, next day it was all done and picked up, it took 3 days from Oregon to Puerto Rico!!! Let me tell you this, it is the fastest shipping ever i have receive, look at that distance. Well anyways i did asked them to put together the blade for me and OMG they did a perfect job, from the clean cut of the rubber to the perfect no bubble glued paddle, trust me it was perfect and everything that i order was there nothing missing and everything in perfect condition, no dent no nothing it was just flawless, i will buy from paddle palace again and i will recommend this site to everyone i know. Thanks paddle palace!!

Heriberto
Puerto Rico
Jan. 2012

Thanks, Judy. Superb customer service, really. My first order from you was back in 1991... And you guys are always getting better and better. Wish you all the success and good wishes.

Mutasem
Saudi Arabia
March 2011

Thank you so much for your help! I have always ordered from Paddle Palace for the last 20 years, and will continue to do so.

Gary
Woodstock, GA
Aug. 2010

I can’t thank you enough for your support of our August 7-8 tournament.  We had a great turn-out of players, fierce competition, and a successful tournament experience.  All of our awards were presented in front of the Paddle Palace banner and your catalogs were distributed in a number of locations through out the building.  Thank you for your promotion of table tennis and your generous support of our San Diego tournament.

Phil
SDTTA, Tournament Director
Aug. 2010

Judy, Thank you for your quick response, your candid explanation, and your sincere concern. I really appreciate your care for quality service. I, as well as many of my friends in the clubs where I play, will continue to faithfully use your services for we believe that Paddle Palace is simply the best. However, even the best service providers can make mistakes. What separates the best service providers from their competitors is that when mistakes are made, as a best practices service provider you acknowledge your oversights and look how to correct them. My instinct tells me you will probably talk with your pickers and shippers in your own un-imitable way. At some point, when the time is right, in your own un-imitable way tell them what a great job they do and that people like me really appreciate their work. I haven't played the game in over 15 years but back in the early 90's I purchased all my equipment solely from Paddle Palace, and at that time I spent thousands of dollars on rubber and blades. Your pickers and shippers back then were top notch, and I have no reason to believe they are otherwise today. Again, on behalf of my friends in all the clubs where I have played, tell your staff how much we all appreciate the quality service you provide. Thank you,

Just another average player who loves the game.

Jim
Chicago, IL
Sept. 2009

Just a Thanks...

I don't normally send replies to businesses I deal with, but ya know us T.T. fanatics can be a strange bunch. I think it's Super COOL y'all assembled and shipped my paddle today (in one day). Thanks!!! I bet a lot of your customers play at clubs once or twice a week like me and have a great desire of getting an order just-in-time to play on the next club night or two. Hence our willingness to pay for 3-day or faster shipping. Again, your quick assembly time - 1) makes that possible, and 2) really pleases us! It's also great that you offer Specials (discounts) on the colors and sponge widths of Popular rubber sheets. I wasn't expecting that. Nice bonus - now I have money for a double racket case! That'll be part of my next order :) Also - shipping --- I've had concerns with other shipments showing up when I'm not there and causing a day delay or it being left without a signature guarantee and risking someone else taking my delivery --- but I added a comment to specify UPS "Hold For Pickup" which is FREE, and y'all took care of that for me. So, I know it'll be safely delivered to my nearest UPS store and they'll call me when it's ready... probably hours before the truck would actually deliver it. How does it get better than that! Again, thanks! Keep up the great work.

Curtis
St. Petersburg, FL
Sept. 2009

Like you said, the package arrived today, on the 23rd. I just want to say that this paddle is amazing! I'm no professional player and only play for recreation, but this paddle brought my game to never before reached heights. There actually were people today who stopped playing to watch me and my brother play. And the sound the Donic rubber makes when you hit the ball "right"...Wow! I can't thank you guys enough and I'm pretty sure I'll be back for more.

Thanks for wonderful product and great service!

Slava
Brooklyn, NY
July 2009

I would like to report that James one of your customer service reps has show me EXCELLENT customer service and has been extremely nice and helpful with my purchases. I am a soldier serving OIF Operation Iraqi Freedom Balad Iraq and have ordered some of your leading Stiga products to compete in our battalion competitions we hold in my company area. Though we are lack all the correct equipment such as balls score boards ect. we try to make due. Thank you very much for such a great company and great service!

SPC Spohnholtz
Supply Clerk serving in Iraq
May 2009

Thank you very much. I will tell all my coworkers about your outstanding customer service and how you quickly and amicably settled the problem with my blade.

Thanks again,

Werner
Middle Village, NY

Just a short note to say thank you for your staff tendering her excellence of service in delivering my orders on time. My members are very impressed with the product when I made an introduction of Dr Neubauer pressure box to them. When I organized their orders, they were expecting 2-3 weeks for arrival to Canada. However, they all had it within one week. At present, they are excited with this table tennis tool and find it very functional.

Your shop service of full attention to my order is highly appreciated. I trust this is success of keeping business.

Best wishes for your business from ping pong players of CCTTA.

Raymond
Toronto, Canada

I just want to point out that in my years of experience since 2001 with Paddle Palace sales personnel, the customer service every time has always been "stellar", right down to the last email from you. Glitches are bound to happen in any business, but how the business treats the customer at such a time gives the measure of the true customer service in my opinion. Thanks again.

John
Houston, TX

I very much appreciate the Customer Service there at your establishment. The shipping was swift and the product is excellent. I am a satisfied customer and will continue shopping with your establishment. Thank you.

Hans
Sitka, AK

I just wanted to let you know I finally made it back to Germany from Iraq and the first thing I did was check my mailbox. I was glad to get my uber paddle but did not expect the extra balls, paddle cleaner and an apology note. I'd like to thank Paddle Palace for the support and supreme commitment to the customer. It's time to go play ping-pong with the Germans!

Erik
APO Germany

Thanks for the prompt response. This is my second order with Paddle Palace in less than 3 months. I have been very impressed with the great customer service I have received so far. I am recommending Paddle Palace to my family and friends. Keep up the good work. Kind Regards,

Dao
Maplewood, MN

Hello, I just wanted to thank you for your excellent service. This was my first time ordering from Paddle Palace and I just received my new paddle today from UPS. The service was fast and I'm very pleased with my order. The assembly was perfect and exceptional. I will definitely be doing business with PaddlePalace.com again and also telling my friends about you as well. Thanks Again!

Joseph
Carmel, ME